Effective Date: January 1st , 2022 Last Updated: January 25, 2026
At E-Polaris, we are committed to “Customer Protection” and maintaining the trust our partners place in us. This Privacy Policy describes how we collect, use, and safeguard your information when you engage with our ICT infrastructure, IoT, and security solutions.
- Information We Collect
To provide “smarter ICT infrastructure” and tailored technical solutions, we may collect the following types of information:
- Business Contact Information: Names, job titles, business emails, and phone numbers of our reseller partners and enterprise clients.
- Technical Data: Information related to your network infrastructure, hardware requirements, and system diagnostics for “remote diagnostics” and support.
- Account Details: Information necessary for “supply chain management” and warranty tracking within our “fully traceable warranty system”.
- How We Use Your Information
We use your data to deliver “service excellence” and operational efficiency. Specifically:
- Service Delivery: To provide end-to-end integration for AV/LED, networking, and energy solutions.
- Technical Support: To offer 24/7 efficient support and “regular inspections” to prevent potential risks.
- Training & Consulting: To facilitate “online & offline technical training” tailored to your application scenarios.
- Warranty Management: To maintain a reliable, traceable system that guarantees long-term durability.
- Data Sharing and Trusted Partners
As a “one-stop distributor,” we work closely with premium global brands such as MAXHUB, LAMPRO, WI-TEK, and KSTAR. We may share necessary technical information with these partners to ensure superior product performance and lifecycle assurance. We do not sell your business data to third parties for marketing purposes.
- Commitment to Data Security
Our identity is built on “trust, transparency, and consistent support”. We implement industry-standard security measures to protect your data from unauthorized access, aligning with our expertise in Cybersecurity and Physical Security.
- International Data Transfers
Operating across the Middle East and Africa (MENA), your information may be processed in various jurisdictions where our partners and clients operate. We ensure all data handling complies with relevant regional regulations and our “Commitment to Excellence”.
- Contact Us
For questions regarding this policy or your data rights, please contact our team:
- Email: info20@e-polaris.com
- Phone: 04 351 6093
- Address: P1 Block R, Area: Saih Shuaib 2, Dubai Industrial City, Dubai, UAE